CUSTOMER RETURNS POLICY

Jun 17, 2020

14 DAY MONEY BACK GUARANTEE

On all artwork bought on the online platform there is a 14 day no risk money back guarantee on your order. Please contact the artist/gallery through our website and return the artwork in the same condition you bought it, at your own cost. Once the artist/gallery confirms they have received the artwork in good condition we will refund you your money in full.

Please note the following is required for a returns request to be accepted:

  • it has to be less than 14 days since you received the artwork
  • the artwork must be in the same condition as it arrived and in appropriate packaging––please note artworks must be carefully packed for return shipment in their original packaging in order to qualify for a refund, so please take care when unpacking received artworks
  • If the original packaging was insufficient, please provide photographs and then package to the best of your ability.
  • Return shipping is at the customer’s cost.

For artworks that arrived damaged we ask for a photo of the damage so that the artist can see what happened with that shipment.

Please note: you have 14 days from receipt of the artwork in which to request a return and to return the artwork. 

BUYING ONLINE