CUSTOMER RETURNS POLICY

Jun 17, 2020

7 DAY MONEY BACK GUARANTEE

We offer UK customers a 7 day no risk money back guarantee on your order. We will arrange the collection and return shipment of any artwork you purchase from us at no cost to you.

For overseas customers (ie; outside the UK) we will arrange the collection and return shipment of any artwork you purchase from us , at your own cost.

Please note the following is required for a returns request to be accepted:

  • it has to be less than 7 days since you received the artwork
  • the artwork must be in the same condition as it arrived and in appropriate packaging––please note artworks must be carefully readied for return shipment in their original packaging in order to qualify for a refund, so please take care when unpacking received artworks
  • If the original packaging was insufficient, please provide photographs and then package to the best of your ability.
  • Return shipping from outside the UK is at the customer’s cost.

For artworks that arrived damaged we ask for a photo of the damage so that the artist can see what happened with that shipment.

Please note: you have 7 days from receipt of the artwork in which to request a return and to return the artwork.